Refund policy

  1. Refund & Return Policy

    At apoemaboutyou, all sales are final. We do not accept returns, exchanges, or refunds for reasons such as incorrect sizing, change of mind, or buyer's remorse. 

    Damaged or Defective Items

    If your order arrives damaged, defective, or broken, please contact us within 7 days of receiving your package at apoemaboutyou@gmail.com. To help us resolve the issue, please include:
    • Your order number
    • A description of the damage or defect
    • Clear photos of the item and its packaging
    Once we review your claim, we will determine whether you are eligible for a replacement or refund. If approved, we will provide further instructions. Items damaged due to normal wear and tear, misuse, improper care, or accidental damage after delivery are not eligible for a refund or replacement.

    Returns

    Returns are only accepted for items that arrive damaged or defective and must be approved by us before being sent back. Items returned without prior authorization will not be accepted. If a return is required, we will provide instructions on how and where to send the item.

    Refunds

    If your claim is approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or credit card provider. If you have not received your refund after 15 business days from approval, please contact us at apoemaboutyou@gmail.com.

    Contact Us

    If you have any questions regarding your order or this policy, please contact us at apoemaboutyou@gmail.com.